Unit A, 18 Western Gateway, London, E16 1BL
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0207 055 8000
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Where do I find a property?
Once you register with us at OPM we will make a note of the area that you wish to live and your budget and preferences and show you the properties on our books that may interest you. We will then arrange viewings of any properties that interest you, and keep you informed as soon as new properties become available.

What is the warranty for newly-built properties?
All newly built properties should come with a warranty covering building or structural defects which occur for the ten year period following completion of the building works. Most commonly these warranties are from the NHBC or Zurich. If a defect occurs which is covered by the warranty within the cover period then the builder will return and fix the defect free of charge.

Is the property leasehold or freehold and what does this mean?
If you buy a freehold property then you are buying the land and the property upon that land for all time. If you buy a leasehold interest then you are purchasing a right to live in that property for a set amount of years, with that time diminishing year on year, until the right to live there is expired. The sales particulars will make clear if the property is leasehold or freehold, and if leasehold the number of years left on the lease. As a general rule houses are sold freehold and flats are sold leasehold.

How do I make an offer?
Please advise OPM staff of the purchase offer that you wish to make and we will put this to the Seller for them to accept or decline.

When the offer has been accepted what happens?
Please see the link on our web site giving full details of the conveyancing process.
How do I arrange a mortgage?
Most banks and building societies offer mortgages and can meet with you in branch. Alternatively you can see an independent financial advisor who will be able to advise you on the best products on the market at any given time.

How do I arrange a survey?
Once you have a mortgage in place your lender will do this on your behalf and at your cost. Generally they will only require you to have a very basic survey, however, you may wish to pay some extra money for a more detailed survey to be sure that there are no hidden defects which you will become liable for after completion of the sale.

How do I choose who is to do the legal work (conveyancing)?
There are a number of factors to consider including how fast you would like to move and the price you are prepared to pay for legal services. Often a low fixed fee for legal services will result in a service reflecting that payment. You may want to instruct solicitors local to where you live so that you can meet with them face to face to discuss and sign the documents. Some offer case tracking, which means you can view that status of you case online at anytime.

What is a licensed conveyancer (England and Wales only)?
These are people who have sat exams to undertake legal conveyancing work only, and are not qualified solicitors.

How much will the conveyancing cost?
You should find this out from the start from your solicitor or conveyancer. It will either be a fixed fee or an hourly rate for work on your behalf, plus the cost of legal disbursements and searches. If your transaction proves to be abortive for any reason you will still be liable to pay your legal fees and disbursements.

When can I collect the keys?
Once completion has occurred the Seller’s solicitor will call and tell us and you can then collect the keys from our office. Completion rarely happens early in the day due to the time it takes to transfer the purchase monies, so please ensure that your removal plans take this into account if you are moving on completion day.

Can I view the property and take measurements between offer and completion?
Yes, we are happy to arrange this for you.

What if I am buying with someone else?
This is quite common, especially for couples. Both parties will need to sign the legal documents.

How do I pay the deposit?
You will pay the deposit to your solicitor by cheque or bank transfer in advance of exchange of contracts. The deposit will usually be 10% of the purchase price.

When should I insure the property?
You should insure the property from exchange of contracts for the full reinstatement value of the property.

If I am buying an investment property can OPM manage the property once it is mine?
Yes, OPM offer services including a Let Only service and a Full Management service, as well as individual maintenance services for Landlords. 
Are the white goods included in the sale price?
Generally no fixtures fittings or contents are included in the sale price. You may be able to negotiate a price for extra goods with the Seller, and if so this will be recorded within the sales particulars which we provide once your offer is accepted.